Terms and conditions

Last updated: April 2026

About us

Busy Scribbles is owned and operated by Kate Peterson. Our website is www.busyscribbles.com. By using our website and purchasing from us, you agree to these terms and conditions. If you have any questions please contact us at busyscribbles@gmail.com

Our products

Busy Scribbles sells physical journals and digital printable resources designed to support the emotional wellbeing of children and young people. Our products are intended as supportive tools and are not a substitute for professional medical, psychological or therapeutic advice. If you have concerns about your child's mental health, please seek advice from a qualified professional.

Ordering

When you place an order with us you are making an offer to purchase a product. We will confirm your order by email. We reserve the right to decline or cancel an order at any time, for example if a product is out of stock or if there has been a pricing error, in which case we will offer a full refund.

Prices are shown in pounds sterling (£) and are correct at the time of display. We reserve the right to change prices at any time without notice, but this will not affect orders already confirmed.

Payment

Payment is taken at the time of ordering. We accept payment through the methods available at checkout. All transactions are processed securely. We do not store your payment card details.

Physical products — delivery

We aim to dispatch physical orders within 3 working days. Delivery times will vary depending on your location and the shipping method chosen. We are not responsible for delays caused by Royal Mail or other delivery services once your order has been dispatched. If your order is lost or damaged in transit please contact us and we will do our best to resolve it.

Digital products — downloads

Digital products such as printable packs are delivered by download link sent to your email address after purchase. Please check your junk or spam folder if you do not receive it. Digital products are for personal use only. You may print them for use within your own home or family. You may not reproduce, share, resell or distribute our digital products in any form without our written permission.

Returns and refunds — physical products

We want you to love what you receive! If your physical product arrives damaged or faulty please contact us within 14 days of receiving it and we will arrange a replacement or refund. As our journals are personal products, we are unable to accept returns simply because you have changed your mind, unless the product is unused and in its original condition. In this case please contact us within 14 days of receiving your order to discuss your options.

Your statutory rights under the Consumer Rights Act 2015 are not affected by these terms.

Returns and refunds — digital products

Due to the nature of digital downloads, we are unable to offer refunds on digital products once the download link has been accessed. If you experience a technical problem with your download please contact us and we will do our best to help.

Intellectual property

All content on our website and within our products — including text, illustrations, designs, and printables — is owned by Busy Scribbles and protected by copyright. You may not copy, reproduce, or use our content for commercial purposes without our written permission.

Our liability

We take care to ensure our products are of good quality and our website information is accurate. However, we cannot guarantee that our website will always be available or free from errors. To the fullest extent permitted by law, Busy Scribbles will not be liable for any indirect or consequential loss arising from your use of our website or products.

Privacy

We take your privacy seriously. Please read our Privacy Policy at www.busyscribbles.com/privacy-policy to understand how we collect and use your personal data.

Governing law

These terms and conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to these terms

We may update these terms from time to time. Any changes will be posted on this page with an updated date at the top. Your continued use of our website after changes are posted means you accept the updated terms.